Build the Future of Smarter Demand

About the Role

We are seeking a dynamic and results-oriented Operations Head – Marketing Services to lead the delivery and operations of our integrated marketing solutions business. This leadership role is responsible for ensuring operational excellence across multiple service lines, including Demand Generation, Content Syndication, Programmatic Advertising, Social Media Marketing, Content Marketing, Email Marketing, Marketing Automation, Webinars, Executive Roundtables, and Industry Events.

The ideal candidate will have a strong background in B2B marketing operations, people leadership, client delivery, process optimization, quality management, and profitability. They will work closely with Sales, Customer Success, Data, Technology, and Finance teams to ensure exceptional client outcomes while driving operational efficiency and continuous improvement.

Key Responsibilities

Operational Leadership

• Lead end-to-end operations across all marketing service offerings.
• Build scalable delivery frameworks, standard operating procedures (SOPs), and quality assurance processes.
• Ensure campaigns are delivered on time, within budget, and exceed client expectations.
• Monitor operational KPIs, SLAs, utilization, productivity, and profitability across teams.
• Drive continuous improvement through automation, AI, and process optimization.

Campaign Delivery

Oversee successful execution of:

• B2B Demand Generation and Lead Generation campaigns
• Account-Based Marketing (ABM) programs
• Content Syndication campaigns
• Programmatic Display, Native, Audio, and CTV campaigns
• Social Media marketing campaigns
• Email marketing and nurture programs
• Marketing automation initiatives
• Virtual and in-person events, webinars, executive roundtables, and conferences

Team Leadership

• Lead and mentor managers across campaign operations, project management, programmatic, social media, creative, events, and client delivery.
• Build a high-performance, collaborative culture focused on accountability and innovation.
• Define goals, KPIs, career development plans, and succession planning.
• Identify skill gaps and implement ongoing training programs.

Client Success

• Partner with Sales and Customer Success teams during pre-sales and post-sales engagements.
• Participate in strategic client discussions and executive reviews.
• Resolve escalations quickly while maintaining high client satisfaction.
• Identify opportunities to improve delivery quality and expand client engagements.

Process Excellence

• Develop standardized workflows across service lines.
• Implement project management best practices and resource planning methodologies.
• Improve campaign turnaround times while maintaining quality standards.
• Drive ISO-quality processes where applicable.
• Establish governance frameworks and regular operational reviews.

Financial Management

• Own operational budgets and resource allocation.
• Improve gross margins through efficient capacity planning.
• Forecast staffing requirements based on sales pipeline.
• Monitor vendor performance and negotiate operational efficiencies.

Technology & Innovation

• Drive adoption of AI-powered marketing and operational tools.
• Collaborate with technology teams to improve internal platforms and reporting.
• Evaluate new tools for campaign management, automation, reporting, and collaboration.
• Promote data-driven decision-making across the organization.

Performance Measurement

Track and improve:

• Campaign delivery timelines
• Client satisfaction (CSAT/NPS)
• SLA adherence
• Team utilization
• Gross margin
• Productivity metrics
• Lead quality and acceptance rates
• Campaign performance KPIs
• Employee engagement and retention

Required Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• MBA or equivalent postgraduate qualification preferred.
• 12–18 years of experience in B2B marketing services, digital marketing operations, agency operations, or demand generation.
• At least 5 years in a senior leadership role managing cross-functional teams.
• Proven experience managing multiple service lines and large delivery teams.
• Strong understanding of B2B demand generation and integrated marketing programs.

Preferred Experience

Experience in one or more of the following:

• Demand Generation
• Account-Based Marketing (ABM)
• Programmatic Advertising
• Lead Generation
• Marketing Automation
• Email Marketing
• Social Media Marketing
• Content Marketing
• Events and Webinar Management
• CRM platforms (Salesforce, HubSpot, Microsoft Dynamics)
• Marketing Automation platforms (Marketo, Pardot, HubSpot, Eloqua)
• Project Management platforms (Asana, Monday.com, Jira, ClickUp)

Core Competencies

• Strategic Leadership
• Operational Excellence
• Client Relationship Management
• People Management
• Resource Planning
• Financial Acumen
• Process Improvement
• Data-Driven Decision Making
• Cross-Functional Collaboration
• Change Management
• Communication and Executive Presentation
• Negotiation and Stakeholder Management

Success Metrics

The successful candidate will be measured on:

• Campaign delivery within SLA
• Client retention and satisfaction
• Revenue delivery support
• Gross margin improvement
• Operational efficiency
• Team productivity and utilization
• Employee engagement and retention
• Delivery quality
• Process automation initiatives
• Successful scaling of operations

Why Join Us

• Lead a high-growth marketing services organization serving global enterprise clients.
• Build and scale best-in-class marketing operations across APAC, North America, Europe, and the Middle East.
• Work with leading B2B technology brands across demand generation, AI-driven marketing, programmatic advertising, and account-based marketing.
• Play a key leadership role in shaping operational strategy, driving innovation, and delivering measurable business impact.

Job Summary

We are seeking a strategic and detail-oriented Global Accounts Payable Manager to lead and oversee the accounts payable function across multiple international entities (15+ countries). This role is responsible for ensuring accurate, timely, and compliant processing of payables while standardizing processes, strengthening controls, and driving operational excellence across a global footprint.

Key Responsibilities

Global AP Operations

• Lead end-to-end accounts payable operations across 15+ countries.
• Ensure timely and accurate processing of invoices, expense reports, and vendor payments across multiple currencies and banking systems.
• Manage global payment cycles, including wires, ACH, SEPA, and other regional payment methods.
• Oversee AP aging and ensure timely resolution of outstanding issues.

Global Compliance & Controls

• Ensure compliance with local statutory requirements across jurisdictions (e.g., VAT/GST, withholding taxes, invoice requirements).
• Establish and maintain strong internal controls aligned with company policies and audit standards.
• Support internal and external audits across multiple regions.
• Ensure proper documentation, audit trails, and record retention.

Process Standardization & Transformation

• Drive standardization of AP processes across regions while accommodating local requirements.
• Identify and implement automation opportunities and process improvements.
• Lead AP transformation initiatives, including system implementations and workflow optimization.
• Develop and enforce global AP policies and procedures.

Vendor Management

• Oversee global vendor management processes, including onboarding, master data integrity, and compliance checks.
• Build strong vendor relationships and ensure consistent communication standards globally.
• Resolve escalated vendor issues and payment disputes.

Team Leadership

• Lead and develop AP team.
• Establish clear performance metrics and monitor service levels (SLAs/KPIs).
• Foster a culture of accountability, continuous improvement, and collaboration.
• Partner with regional finance teams to ensure alignment and effectiveness.

Financial Reporting & Insights

• Prepare global AP reporting, including aging, accrual support, and cash flow forecasting.
• Provide insights into payables trends and working capital optimization.
• Partner with Treasury and FP&A teams to improve cash management strategies.

Systems & Technology

• Manage and optimize ERP and AP automation tools (e.g., Xero, NetSuite, Coupa, Zoho, etc.).
• Ensure consistency of system usage across regions.
• Support system upgrades, integrations, and data governance initiatives.

Qualifications & Skills

Education & Experience

• Bachelor’s degree in Accounting, Finance, or related field.
• 8 years of experience in accounts payable.
• Proven experience managing global AP operations across multiple countries.
• Experience in multinational or shared services environments strongly preferred.

Technical Expertise

• Strong understanding of global AP practices, including multi-currency and cross-border transactions.
• Knowledge of international tax considerations (VAT, GST, withholding taxes, etc.).
• Proficiency in ERP systems and advanced Excel skills.
• Experience with AP automation and invoice processing tools.

Leadership & Core Competencies

• Strong leadership and people management skills across distributed teams.
• Excellent stakeholder management and cross-functional collaboration.
• Process improvement mindset with a focus on scalability and efficiency.
• High attention to detail with strong analytical and problem-solving abilities.
• Ability to operate effectively in a fast-paced, global environment.

Preferred Attributes

• Experience leading AP in a shared services or centralized global model.
• Exposure to US GAAP and/or IFRS.
• Experience with process transformation or system implementations.

What We Offer

• Competitive compensation and benefits.
• Opportunity to lead and shape a global finance function.
• Exposure to international operations and senior leadership.
• Career growth in a dynamic, global organization.

Equal Opportunity Employer

We are an equal opportunity employer committed to fostering an inclusive environment for all employees.

About the role

This is a broad and high-ownership finance role for someone who thrives on complexity and variety. You will be the primary finance lead across our North American and EMEA entities, responsible for all statutory compliance, tax, and treasury activity in those regions. You will also hold overall responsibility for our global transactional finance function — setting the standards, owning the controls framework, and being accountable for the quality of output across all entities.

The role carries a genuine learning curve in the early months — our entity footprint spans multiple jurisdictions, each with its own compliance calendar and regulatory requirements. Once you have built that knowledge and systematised the recurring work, the role evolves into a broader operational remit, ensuring the transactional team runs to high standards globally.

In addition to statutory and treasury responsibilities, you will own revenue recognition across all NORAM and EMEA entities — ensuring contracts are assessed correctly under IFRS 15 and ASC 606 as applicable, and that revenue is recognised in the right period and entity.

This is a role for a self-starter who can operate without heavy oversight, build processes from scratch, and manage a remote team with genuine care and rigour.

Key responsibilities

Statutory compliance and tax

• Own the statutory filing calendar across all NORAM and EMEA entities.
• Manage VAT/GST returns across relevant European jurisdictions.
• Coordinate with local advisers on corporate tax filings and ensure deadlines are met.
• Maintain compliance with local regulatory requirements including Companies House filings, annual accounts, and any local payroll tax obligations in European entities.
• Support the CFO with entity rationalisation and any associated winding-down processes.

Treasury

• Manage cash positioning and intercompany funding across NORAM and EMEA entities.
• Maintain banking relationships and ensure adequate liquidity across jurisdictions.
• Support foreign exchange management and flag exposure to the CFO.

Transactional finance — global process ownership

• Hold overall responsibility for the global transactional finance function — accountable to the Head of Finance for process standards, controls, and quality of output across all entities.
• The Finance Manager provides day-to-day management of the India team given co-location; you set the framework they operate within and lead formal performance reviews jointly.
• Be the clear point of escalation for the transactional team on process, controls, and quality matters — the FM handles day-to-day queries and workload.
• Own the global framework for accounts payable, accounts receivable, and ledger management — setting standards, controls, and reconciliation processes.
• Conduct regular reviews of transactional output, resolve escalations, and drive continuous improvement.
• Ensure the transactional team has the tools, processes, and support to operate effectively across all entities.
• Maintain a close working relationship with the APAC Finance Manager — align on team performance, capacity, and any issues requiring escalation; the two roles are designed to complement rather than duplicate each other.

Revenue recognition

• Own revenue recognition across all NORAM and EMEA entities in accordance with IFRS 15 and, for US entities, ASC 606.
• Review customer contracts to determine correct recognition treatment — including multi-element arrangements, variable consideration, and contract modifications.
• Ensure revenue is recognised in the correct period and entity, and that deferred revenue balances are properly maintained.
• Liaise with the APAC Finance Manager where contracts span multiple regions, with the contracting entity FM holding primary recognition responsibility.
• Support the Head of Finance on judgement areas or technical accounting questions arising from complex deals.

What we’re looking for

• Qualified accountant (ACA, ACCA, CIMA or equivalent).
• Strong working knowledge of European VAT and multi-jurisdiction statutory compliance.
• Experience managing or overseeing a transactional finance function.
• Comfortable working independently across multiple entities and time zones.
• Experience owning or overseeing a transactional finance function — comfortable setting standards and holding others accountable for output quality.
• Able to manage effectively at a distance — the India team will look to the APAC FM day-to-day but will need to feel your ownership of the function.
• Organised and process-driven, with a track record of building and systematising finance operations.
• Working knowledge of IFRS 15 and ASC 606 revenue recognition standards; able to analyse contract terms and determine correct treatment.
• Familiarity with US GAAP or US entity compliance more broadly is advantageous.

What to expect in the first six months

• Months 1–2: Immersion — getting across all entities, compliance calendars, and existing processes.
• Months 3–4: Systematising recurring compliance work and establishing rhythm with the transactional team.
• Months 5–6: Operating independently across the full remit with minimal oversight.